Here is a list of our most frequently asked questions.

If your question is not answered here, please feel free to drop us a line using the inquiry form below.


QUESTIONS ABOUT BUILDING WEBSITES
How long does it take to build a website?
How do we get started?
Will you meet with me in person?
Do you only serve customers in Airdrie?
How do I send large image files for my project?

QUESTIONS ABOUT SEARCH OPTIMIZATION
How long will it take for my website to show up in Google search results?
How do I claim my Google Business page?

QUESTIONS ABOUT WEBSITE CARE PLANS
What is a Website Care Plan and why do I need one?
Can I cancel my Website Care Plan?

QUESTIONS ABOUT PRIVACY POLICY
Why does my website need a privacy policy?
What is the difference between PIPEDA and PIPA?
Does Google require a privacy policy?

QUESTIONS ABOUT EMAIL SERVICE
How do I setup my email account?
How do I change my email password?

QUESTIONS ABOUT SUPPORT
How do I contact you if I have a problem?
Are you able to help with content updates and other website requests?


QUESTIONS ABOUT BUILDING WEBSITES


How long does it take to build a website?

It can take anywhere from 4 to 12 weeks from start to finish. Some website projects take longer and some take less, depending on the complexity of the project.

Your input is important and we need to receive all the information requested from you in a timely manner in order to keep the project moving along. This may include passwords for your accounts, content for your website, and feedback on revisions.

How do we get started?

We start with a phone call to introduce ourselves and get to know you and your business. If you already have a website and/or a domain name, we’ll need to talk about that too, to determine if your assets are currently located in a secure and reliable location. We will also discuss your budget, how much content you have (text/photos/videos/etc) and whether you are interested in editing your new website yourself.

Will you meet with me in person?

Client meetings are done via the phone. This typically results in a more productive meeting in a shorter space of time.

Do you only serve customers in Airdrie?

Although many of our clients are based in Airdrie, we also serve customers in Calgary, Crossfield, Madden, Olds, and Sundre.

How do I send large image files for my project?

Most files can be emailed to support@airdrieweb.ca but if you are sending large image files and/or a large number of photos, it may be easier to use a file transfer service.

WeTransfer.com is our favorite file transfer service. It’s easy to use and you can send up to 2 GB of files. You can upload a single file, such as a photo or a copy of your logo. Or you can upload multiple files at once. For example, a collection of photos for your website gallery.

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QUESTIONS ABOUT SEARCH OPTIMIZATION


How long will it take for my website to show up in Google search results?

It may take anywhere from 3 weeks to 6 months or more to see any significant changes in your Google search results. Your search ranking depends on a number of external factors such as the length of time you’ve been in business, whether you have links back to your website, such as online directory listings and/or social media accounts, and most importantly, what type of business you are in and how many competitors you have in your local area.

How do I claim my Google Business page?

To claim your Google Business Page, you will need to verify that you are the official owner of the business. You will receive a letter from Google via Canada Post approximately 2 to 3 weeks after starting your claim. Inside the letter is a PIN verification number which is used to validate your account. For more information about claiming your Google Business page and how this can help direct more traffic to your website, see https://www.google.com/business/how-it-works/

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QUESTIONS ABOUT WEBSITE CARE PLANS


What is a Website Care Plan and why do I need one?

Just like routine maintenance for your home or vehicle, it’s important to provide ongoing care for your website to ensure it continues to work properly. Websites that are serviced on a regular basis load faster and perform better with less downtime, are more likely to maintain their Google ranking, and less likely to get hacked.

If the WordPress software is not kept up-to-date, your website may not continue to function as expected, and/or your site may become vulnerable to malware. For this reason, having a trained WordPress specialist on hand to adjust the software settings, and to update, rollback and replace plugins, is important to maintain the optimal performance of your website.

Can I cancel my Website Care Plan?

Yes, you can cancel your plan anytime after the first 90 days. We ask that you give us 30 days notice so we can complete our last update of the website, supply you with a full backup, and remove our administrator credentials.

If you cancel your service plan, your site will be moved to a new web hosting account and you will be responsible for any fees associated with this account. You may also need to purchase your own license(s) for any premium software or plugins used on your website.

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QUESTIONS ABOUT PRIVACY POLICY


Why does my website need a privacy policy?

If your website has a contact form, collects credit card payments, has a Google map, or if your site collects data about your visitors using Google Analytics, then you need to have a Privacy Policy in place and you need to keep it up to date as new disclosures become required by law.

What is the difference between PIPEDA and PIPA?

The Personal Information Protection and Electronic Documents Act (PIPEDA) is a privacy law that protects the Personally Identifiable Information (PII) of Canadians. The law achieves this goal by prescribing how PII can be collected, used and disclosed via the ten PIPEDA Fair Information Principles.

Alberta’s Personal Information Protection Act (PIPA) requires every organization to designate an individual to be responsible for the organization’s compliance with the Act. The Act also requires organizations to develop and follow reasonable personal information protection policies and practices to enable them to comply with the Act.

If you are doing business within Alberta, the PIPA guidelines are applicable. However, if you are selling your products and services to customers who are located in other provinces or jurisdictions, then we recommend that you follow the PIPEDA guidelines.

Does Google require a privacy policy?

Under section 7 of Google Analytics Terms of Service, all websites using their services must have a comprehensive privacy policy. Other Google services also have privacy policy requirements in their terms of use, including AdSense, AdWords, and Google Maps. For example, if you include a map of your business location on your website, according to Google’s terms, you are using one of their services that require you to have a privacy policy. If you don’t have a valid privacy policy posted on your website, you may be refused service.

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QUESTIONS ABOUT EMAIL SERVICE


How do I setup my email account?

For information about setting up a mailbox that is hosted by Airdrie Web Design, follow this link. Please Note: If your email is hosted by Gsuite or Microsoft 365 these instructions will not apply.

How do I change my email password?

For instructions on how to change your email password, click here.

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QUESTIONS ABOUT SUPPORT


How do I contact you if I have a problem?

We provide ongoing support to our clients via email. Submit your request to support@airdrieweb.ca or complete our support form and we will reply as soon as possible.

Are you able to help with content updates and other website requests?

Yes, we are able to help with a variety of website service requests. We can edit the page content or add new features such as a photo gallery or a reviews section. Your site can also be upgraded to accept credit card payments.

Our services can be a purchased as a one-time update or as part of an ongoing service plan.

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ASK US A QUESTION

Do you have a question not answered here? Drop us a line!


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